SHIPPING POLICY

If the item you have purchased is in stock, it will be shipped out to you within 1 - 3 days.

If it is made to order/custom (this will be made clear when purchasing), please allow up to three weeks for the item to be made from scratch.

Once the item has embarked on its journey, you'll receive confirmation via email along with a link to track its progress.

RETURNs & EXCHANGE POLICY

Since the majority of our products are made to order/custom made from scratch, we don't allow exchanges or returns.

In the unlikely event that the item arrives damaged, get in touch with us at arloceramics.nz@gmail.com, with a photo of the damage and we can create a new one for you.

Contact